Online Sales Policy

When you place an order on our website we will treat you with the same care and respect that we extend to
our in-store customers.  As an online customer please be assured that:
-We will do everything possible to make sure that your order is filled in a timely basis and that your shipment will
arrive exactly when and how you expected.
-We will address all important contingencies, including confirming that your item will be received in time for your
wear date and that you have ordered the correct size based on the designer’s measurements.
-We stand behind this policy by extending a full return and credit policy if we ship you the wrong style, color, or
size.
-We will issue a full credit if, due to unforeseen circumstances, your item cannot be shipped in time for your wear
date and that we will inform you of this extremely rare occurrence in a timely manner.

No returns or credits will be issued for online purchases for any other reasons other than those indicated above. If you are unsure about your size, we reccomend coming in store so that we can make sure we order you the correct size.

If you have any questions about our Online Sales Policy or your purchase please contact us during store hours so that we
can address your concerns and answer your questions personally. Thank you for shopping at Prom Pageant Couture!